Política de reembolso
Every Fabulous Portrait is made around the photo you send us, so this page explains exactly where you stand: what you can cancel, what your legal rights are, and what we replace free of charge.
Cancelling your order
Changed your mind? You can cancel free of charge at any time before your artwork goes into production. We only start producing after you have approved your final design, so there is always a moment to step back. Email info@fabulousportrait.com with your order number and we refund you in full.
Your legal guarantee
You always have your statutory legal guarantee, and nothing on this page limits it. Your product has to be what you can reasonably expect from it. If it is not, because of a fault that was already there when it reached you, you are entitled to a free repair, a replacement, a price reduction or your money back. That right runs for at least two years from delivery.
It covers faults that were present at delivery. It does not cover normal wear or damage caused after delivery, for example a canvas that gets torn or a print left in direct sunlight.
Right of withdrawal
The statutory 14 day right of withdrawal does not apply to our personalised artwork. Under Article 16(c) of the EU Consumer Rights Directive, goods made to your specifications or clearly personalised are excluded from it, and every piece we make is built around your own photo. Once your design is approved and in production it cannot be sold to anyone else.
This exclusion covers personalised products only. If you order something from us that is not personalised, the normal 14 day right of withdrawal applies and you can use the withdrawal form at the bottom of this page.
For digital downloads, you lose the right of withdrawal the moment we make the file available to you. We ask you to confirm that you agree to this and understand it before we send the file.
Free replacement
We replace your product free of charge if:
- It arrived damaged. Transit damage, we send a new one.
- There is a print error or defect. We reprint it.
- You received the wrong item or size. We correct it.
Let us know as soon as you reasonably can, ideally within 14 days of delivery, and send clear photos of the problem. That lets us claim with the carrier and catch quality issues early. Telling us later does not cost you your legal guarantee, it just makes it slower to sort out.
Not happy with your artwork
Tell us before you approve it. You get unlimited revisions before anything is printed: a different photo, a different background, a change to the design. That is the whole point of the approval step. Once you approve, we print.
And if your finished product still disappoints you, email us. We would rather hear it than have you stay unhappy.
Contact
eCreathing, trading as Fabulous Portrait
Wollegras 25, 9421 NB Bovensmilde, Netherlands
Chamber of Commerce 83926143, VAT NL003890789B69
info@fabulousportrait.com
You can also use the European Commission's online dispute resolution platform at ec.europa.eu/odr.
Model withdrawal form
Only needed for products that are not personalised. Send it to info@fabulousportrait.com.
To eCreathing, Wollegras 25, 9421 NB Bovensmilde, Netherlands, info@fabulousportrait.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [description]. Ordered on / received on [date]. Name: [your name]. Address: [your address]. Date: [date].