FAQ

The 'Live Preview Mode' is a tool where the computer automatically removes the background from your photo. This is purely meant to give you an idea of what it might look like in the basics. 

Don't hold on to this preview too much: 
The live preview on the website is very basic and not the final result. Our design team always manually creates the design.

They cut out the subject in a detailed way and place it in the new background. Furthermore, colors are adjusted, shadows placed, effects and photo filters applied. Also, if the image needs to be flipped / mirrored, they will handle that!

Within 24 hours of placing the order, you will receive a preview for approval, request adjustments or try it with a different photo!

You can find all our designs on this page: https://fabulousportrait.com/collections/all

We cannot offer other backgrounds on request at this time. Also, due to copyright laws, we cannot use backgrounds from movies, sports teams, or other proprietary brands.

We add new backgrounds almost every week, so sign up for our Newsletter and follow our Socials to keep updated!

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We can incorporate multiple people into one background, this doesn't cost anything extra!

If they are both in one photo, you can easily place the order through the website.

If it is two separate photos, you can place the order with one of the two photos. Then you can email the other photo to us (info@fabulousportrait.com) or send it through the chat on our website.

Absolutely! We also do designs with babies, adults, the elderly, and even pets; basically anything you can think of!

We keep your shopping cart for 14 days.

It is recommended that you create an account, to access your shopping cart even more easily! 

You can create an account here: 
https://fabulousportrait.com/account/register

After placing your order, you will be taken to your Order Confirmation page, and an email will be sent with your order number to the email address you just provided during checkout. 

I didn't receive my Confirmation Email!

If your confirmation email hasn't arrived in your inbox, we suggest search through your junk, spam or promotions folders, as they occasionally end up there.

Not received a confirmation email? Check if your email address is entered correctly and contact us.

To order a beautiful piece of art that will amaze the whole family is simple by following the next steps: 

Step 1:

Pick out your favorite background. You can filter by different categories for convenience.

Step 2: 

Upload your photo by pressing 'UPLOAD YOUR PHOTO'. 
Use this photo guide for the best results. 

Once the photo is uploaded, your photo will enter the 'Live Preview' mode. This will give you an idea of what the result might look like in a very basic way. You can move and resize your photo by using the buttons. 
Note: This is not the end result, our designers will always design from scratch. 

Step 3:

Press Add to Cart to add the item to your cart.
If you want to order more items, please press 'Continue Shopping'. Do not use the back button; sometimes the upload for the second item will not work anymore. 

Step 4:

Leave a note for our designers if needed. e.g., "Please only use the person on the right." 

And continue to Checkout. 

Step 5:

Fill in your information at the Checkout Page.
You have the choice to create an account, we do recommend this, so you can easily review your order. 

Step 6:

Choose your favorite payment method, and fill in your payment details.

Please note when you want to order it as a gift to someone else's address, that you use your own billing address. 

DONE ✅  🎉 

Your order has been placed, and we will get to work on it as soon as possible. Please check to see if the confirmation email was received, it may have ended up in your Spam or Promotional inbox. 

Not received a confirmation email? Check if your email address is entered correctly and contact us. 

Within 24h, the design team will send a sample proof design to your email address. You can then request unlimited changes or approve the design.

After approval, we will prepare the order for printing and shipping! 📦 

If you want the canvas a size larger after ordering, it is possible, as long as the design has not yet been approved by you. 

You can request this on the design page by posting a comment and rejecting the design. 

Please also send us a chat message or email with what size you would like. 

If you would like a size larger after the design is approved, please contact us as soon as possible. We may still be able to stop the order, but we cannot guarantee this. 

Due to many automatic processes, it is not possible to add a private message to your order. 

You can still change your shipping address until the design is approved. 

After design approval, this is no longer possible.

Please note during the ordering process whether your billing address should be the same as the shipping address or not. 

After placing your order, we can' t change the billing address anymore. This is due to security and fraud prevention. 

If it is absolutely necessary that the billing address must be changed, then you must cancel your order and re-order it. This is only possible in the phase before the design is approved. 

The process to create the design will take 24 - 48 hours. We will send the design preview by email, where you can accept the design to be printed or ask for any changes you like.

If the design preview email hasn't arrived in your inbox, we suggest to search through your junk, spam or promotions folders, as they occasionally end up there.

Not received the email? Check if your email address is entered correctly at your order page and contact us.

The designs will be printed on canvas wrapped around a wooden frame.

The indoor Canvas fabrics are printed on high quality matt poly cotton canvas. The mix of cotton (65%) and polyester (35%) gives the Canvas cloth a characteristic natural look. The odourless HP Latex ink is environmentally friendly and makes the colours stand out!

The thickness of the canvas is 0.75"

The canvases are available in the following sizes: 

Other materials

We do have other materials to print on, like posters, aluminum, acrylic, puzzles and many more.
If you are interested, please contact us, and we can create you a custom order!

Yes, it's canvas wrapped around a wooden frame, with mounting system included, ready to hang. 

The canvases are available in the following sizes and prices: 

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

If you have a gift card or discount code you can use it during checkout. 

The box for entering this code can be found above choosing your payment method for mobile users and on the right side for computer users.

The total ordering process takes approximately 6 - 12 business days. 

After your order has been placed the designers will get to work, and send you a design preview by email within 24h for approval. 
You'll receive a Tracking Link a few days after approval. 

Once approved, it takes about 1 week to ship.

The shipping costs are as follows:

USA:

Rest of World:

Yes, all orders are shipped with tracking information. You'll receive the tracking number, as well as delivery updates, via email.

Due to the way our products are processed, made, and packaged, they unfortunately cannot be split into separate parcels and sent to multiple addresses. 

Should you need your books to be sent to different addresses, you'll need to place the orders separately.

You can still change your shipping address until the design is approved. 

After design approval, this is no longer possible.

The products are produced in Detroit, MI for US customers. 

Furthermore, for other countries, we have partnered with 120 production companies worldwide, to produce locally and ensure high quality and fast delivery!

In most cases, yes – they’ll all arrive in the same parcel.

Unfortunately, sometimes our courier will not ship multiple items together. 
Please be patient and contact us again if you haven't received your other canvas within 3 business days. 

First, take a look at your tracking information. Sometimes the courier will put the package in a safe place around your house or neighbors if you are not home. 

Unfortunately, sometimes our courier will not ship multiple items together. 
Please be patient and contact us again if you haven't received your second canvas within 3 business days. 

We can provide you the other Tracking Links if they are available.

We can ship to almost any country in the world where secure and local shipping companies operate. 

• 🇳🇱  If you are from The Netherlands or Belgium, go visit this website: https://uniekefoto.nl/
• 🇩🇪  And if you are from Germany, or a German language speaking country, go to this website: https://unikatportrait.de/

Depending on your shipping method, and the carrier delivering your parcel, your order will either be left in a safe and secure place at your delivery address, or a notification card will be left with details on how to retrieve your parcel.

For US, we ship with UPS or USPS. 

Canada: Canada Post
United Kingdom: Evri (Hermes)
Australia: Australia Post
New Zealand: NZ Post / NZ Couriers

Due to the customized nature of all the products we produce at Fabulous Portrait, we cannot offer returns. Your artwork is designed with care and is entirely personal to you.

If you are unhappy with your final product, then please get in touch with us. Customer satisfaction is one of our passions, and we always endeavor to make sure you're happy with the final masterpiece.

If you received the wrong product, incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

Please check out our Refund Policy for more information.

We make sure that you are 100% satisfied. We will send you the preview 24 hours after placing the order, and you can request unlimited modifications before it is printed. You have also the option to try a different photo or change the background, just let the designers know what you want using the comment box at the design approval page. 

If you still don't like the design at that point, you can cancel the order free of charge.

Once you have pressed the Approve button, the design is final, and we will send it to you. So watch carefully!

You can create an account during checkout or by going to this link:
https://fabulousportrait.com/account/register

With an account you can view all your orders in a handy overview. 
Furthermore, you will see the link to your design, and you can place a re-order of a design in the past. 

With an account, you can also save for discounts and participate in awesome promotions!

If you lost your password, or want to change it, please click the Forgot your Password link on this page:
https://fabulousportrait.com/account/login